Privacy Policy
Last updated: July 2026
Introduction
The Maintenance Plumber ("we", "us", "our") is a sole-trader plumbing business based in Woking, Surrey. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains what personal information we collect, why we collect it, how we use it, and your rights regarding that data.
Who We Are
The Maintenance Plumber is operated by Daniel, a sole trader registered in Woking, Surrey. Our contact details are:
- 07714 433 429
- warren_dg@hotmail.co.uk
- Address: Woking, GU21 3HT, Surrey
Information We Collect
We only collect the personal information necessary to respond to your enquiry and carry out plumbing work. This includes:
- Full name — so we know who we are speaking with.
- Phone number — to contact you about your enquiry or appointment.
- Email address — if you provide it, to send quotes or follow-up information.
- Postcode and address — to confirm we cover your area and attend the job.
- Details of your plumbing issue — the message you send us via our contact form or phone, so we can prepare for the job.
We do not collect sensitive personal data (such as health or financial details) through this website. We do not process any payments online.
How We Use Your Information
We use your personal data only for legitimate business purposes:
- To respond to your enquiry and provide a quote.
- To arrange and carry out plumbing work at your property.
- To contact you about your appointment or follow up after a job.
- To maintain records of work completed for warranty purposes.
We rely on your consent (by submitting the contact form) and our legitimate interests (providing the service you requested) as the lawful basis for processing your data.
How We Store Your Data
Contact form submissions are stored securely and used only to respond to your enquiry and complete the requested work. We do not sell, rent, or share your personal data with third parties for marketing purposes.
When you submit the contact form, an automated notification is sent to our business email so we can respond promptly. Your data is not shared with any other third party unless required by law.
Cookies
This website does not use advertising or tracking cookies. We do not currently use analytics or third-party tracking tools. If this changes in future, this policy will be updated and you will be given the option to consent.
How Long We Keep Your Data
We retain your enquiry details for as long as necessary to complete the work and honour our 12-month workmanship warranty. After that, we delete personal data you submitted via the contact form unless you ask us to keep it on file for future jobs.
Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you.
- Correct any inaccurate or incomplete information.
- Request deletion of your personal data (subject to legal exceptions).
- Withdraw consent at any time for data processed on the basis of consent.
- Object to processing based on legitimate interests.
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have mishandled your data.
To exercise any of these rights, simply contact us using the details above.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend checking back periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact Daniel directly: